| |  |  |  | | | Elena Bocharova,
COO, AKIT | Alexey Churin,
Business Development Director, Telecom Section, SAP CIS | Elena Druzhkova, Customer Service Development Manager, MTS | | |  |  |  | | | Timur Gabdrakhimov,
Head of Business strategy management,
Enter | Konstantin Gontmakher, Leading expert,
Agency JULY | Grigory Harevsky,
Head of loyalty program, OZON.ru | | |  |  |  | | | Natalia Kislova,
Chief of the information support and customer service organization group, Tricolor TV | Oleg Leonov,
Head of Sales and Service Department,
TTK | Maxim Mozgovoy,
CRM director,
ivi.ru | | |  |  |  | | | Elena Naumchik,
Founder of the first Russian Customer Loyalty and Customer Centricity Association | Diana Piskunova,
Head of Client Service Quality Monitoring Department, Service Quality Management Department, Marketing Direction, Russian Post | Margarita Titova,
Usability Lead, USABILTIYLAB | | |  |  | | | | Artyom Vartanyan, Customer Experience Director, VimpelCom | Elena Zikrach,
Head of Service Development Section, Customer Service Department, VimpelCom | | | | | | | | | | | | | | | | |
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